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Incident history

https://status.clay.com/history?date=2025-01-01 Feb 2025 - Apr 2025 https://status.clay.com/history?date=2025-07-31
April
Elevated latency on app.clay.com
Resolved

Engineers have pushed a fix and latency has returned to normal. There will be no further updates.
April 23 at 12:37 PM EDT

Resolved after 2h 24m

elevated errors and latency on app.clay.com
Resolved

this was resolved several weeks ago but the status was not updated - updating to reflect that
April 22 at 02:38 PM EDT

Resolved after 35d

Setup issues with our signals wizard
Resolved

We’ve fully resolved the issue.
April 16 at 11:45 AM EDT

Resolved after 1h 46m

Users experienced errors creating or editing "Use AI" fields
Resolved

Engineers identified and resolved an issue that caused errors when creating or editing "Use AI" fields between about 8:30 and 9:30 pm EDT. There will be no further updates.
April 14 at 09:43 PM EDT

Resolved after 0m

External URL Imports are not functioning
Resolved

We’ve fully resolved the issue.
April 10 at 01:59 PM EDT

Resolved after 2h 49m

Increased latency in the app.
Resolved

We have mitigated the underlying database performance issues, and are confident this issue won't recur. This will be the final update
April 9 at 01:02 PM EDT

Resolved after 5d

We're experiencing increased latency.
Resolved

We’ve fully resolved the issue.
April 8 at 11:37 AM EDT

Resolved after 11h 25m

Issues with Claygent Runs
Resolved

We’ve fully resolved the issue.
April 2 at 11:26 AM EDT

Resolved after 1h 56m

Issues with formulas
Resolved

We’ve fully resolved the issue.
April 2 at 11:08 AM EDT

Resolved after 1h 24m

March
Issues with editing auto-update settings
Resolved

We’ve fully resolved the issue.
March 28 at 01:34 PM EDT

Resolved after 1h 32m

Signals sending duplicate events
Resolved

We’ve fully resolved the issue.
March 27 at 05:13 PM EDT

Resolved after 4d

Company, People and Job search issues
Resolved

We’ve fully resolved the issue.
March 24 at 12:49 PM EDT

Resolved after 3m

Issues with formulas
Resolved

We’ve fully resolved the issue.
March 19 at 05:57 PM EDT

Resolved after 41m

Experiencing performance issues with our SFDC actions
Resolved

this was resolved several weeks ago but the status was not updated - updating to reflect that
March 19 at 02:52 PM EDT

Resolved after 69d

Issue preventing some users from accessing their workspace.
Resolved

We’ve fully resolved the issue.
March 10 at 08:50 AM EDT

Resolved after 1h 37m

Issues using OpenAI actions
Resolved

We’ve fully resolved the issue.
March 5 at 06:13 PM EST

Resolved after 23m

February
Issues re-running enrichment columns
Resolved

Issue has been resolved actions should work as intended
February 27 at 01:56 PM EST

Resolved after 1h 11m

OpenAI outage impacting Clay functionality
Resolved

We’ve fully resolved the issue.
February 26 at 06:53 PM EST

Resolved after 59m

Seeing issues with our CRM Table Source Imports
Resolved

We’ve fully resolved the issue.
February 12 at 03:08 PM EST

Resolved after 1h 43m

Issues accessing the settings page
Resolved

We’ve fully resolved the issue accessing settings.
February 6 at 04:34 PM EST

Resolved after 1h 18m