Back

Incident history

April
Some Enrich Person and Professional Posts Actions are Experiencing Errors
Resolved

We’ve fully resolved the issue. To see results, please re-run any errored enrich person rows from this time. Job Change signals will catch up on their next scheduled run and do not require a re-run.

April 23 at 06:58 AM EDT

Resolved after 4d

Clay Sequencer using Microsoft email account are showing auth error
Resolved

We’ve fully resolved the issue.

April 9 at 03:26 AM EDT

Resolved after 11h 37m

Delayed Sync from Audiences Salesforce
Resolved

This has been resolved.

April 8 at 12:56 PM EDT

Resolved after 1h 34m

Find Employee Headcount by Criteria
Resolved

We’ve fully resolved the issue. Please re-run the impacted Find Employee Headcount by Criteria enrichment to return successful results.

April 6 at 07:13 PM EDT

Resolved after 17m

March
Some enrichment columns are erroring
Resolved

Our monitoring indicates the issue has been resolved.

March 27 at 02:49 PM EDT

Resolved after 21m

Workspace Level Credit Reporting Issues
Resolved

We’ve fully resolved the issue and the full workspace credit usage history should be visible. Thanks for your patience!

March 17 at 11:59 AM EDT

Resolved after 1d

HubSpot Source Connection Returning Fewer Results Than Expected
Resolved

We’ve fully resolved the issue. Users can refresh their tables and re-run the HubSpot source.

March 12 at 07:37 PM EDT

Resolved after 40m

Delayed Processing for Table Lookup and Send Table Data Actions
Resolved

The issue is resolved, we're monitoring that our systems are behaving properly and everything should now work at regular speed again.

March 4 at 06:50 AM EST

Resolved after 2d

Clay is experiencing some issues.
Resolved

The issue has been resolved.

March 3 at 05:03 PM EST

Resolved after 3h 3m

Stale jobs data before March 1
Resolved

We’ve fully resolved the issue.

March 3 at 12:51 PM EST

Resolved after 2d

February
Some Clay features, including enrichment panel search and Sculptor may e...
Resolved

We’ve fully resolved the issue.

February 12 at 09:57 AM EST

Resolved after 3h 49m

Use AI Columns are erroring across providers
Resolved

The incident is resolved

February 4 at 04:27 PM EST

Resolved after 1h 45m

Some AI runs are returning errors
Resolved

We’ve fully resolved the issue.

February 3 at 07:48 PM EST

Resolved after 3h 32m

Claygent columns fail if configured to use private OpenAI keys with Zero...
Resolved

Claygent columns configured to use private OpenAI keys from Zero Data Retention organizations are currently failing. Our engineering team has identified the cause and is working on a fix.

February 2 at 06:45 PM EST

Resolved after 2h 9m