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Incident history

July
Legacy Audience Ads (beta) syncs are under-exporting audience members
Resolved

We've pushed a fix. We've re-synced all recurring v2 Ad Syncs to re-trigger ad platform syncs with the fixed data. Legacy ad syncs will repair themselves on their next scheduled sync.

July 28 at 01:41 PM EDT

Resolved after 1d

Scheduled Maintenance
Scheduled for July 25 at 09:00 PM EDT - July 25 at 09:30 PM EDT
Completed

Clay is back up and running. Thank you for your patience!

July 25 at 09:00 PM EDT
AI Columns currently not running as expected
Resolved

We’ve fully resolved the issue. Thank you for your patience while we worked through it.

July 24 at 09:13 PM EDT

Resolved after 1d

app.clay.com is down
Resolved

Clay was unavailable due to an upstream infrastructure provider outage that also affected several downstream providers, including intermittent SSO login issues. This has been resolved and the app is fully operational. Please re-send webhooks and re-run impacted cells.

July 16 at 04:09 AM EDT

Resolved after 5h 35m

Low Match Rates on Ads
Resolved

We've solved this temporary issue contained to the Meta integration that should resolve for new syncs. We will continue monitoring match rates to ensure they continue recovering over time.

July 15 at 11:53 AM EDT

Resolved after 5h 33m

Enrichment delays identified
Resolved

We’ve fully resolved the issue.

July 8 at 12:05 PM EDT

Resolved after 1h 17m

Investigating: Slower AI enrichment runs
Resolved

We’ve fully resolved the issue.

July 6 at 08:27 AM EDT

Resolved after 2d

June
Incoming webhooks not properly processed
Resolved

We’ve fully resolved the issue.

June 30 at 06:18 PM EDT

Resolved after 1h 43m

Enrichment Run Failures
Resolved

We’ve fully resolved the issue.

June 9 at 12:09 PM EDT

Resolved after 3d

We are currently experiencing an issue where rows in a table aren't correctly loading
Resolved

We've fully resolved this issue.

During this period, some table views may have failed to load, existing rows may not have updated as expected, and Webhooks may have failed to deliver to their destination tables.

If you believe any data was affected, please reach out to our support team and we'll be happy to help.

June 9 at 05:16 AM EDT

Resolved after 7h 5m

May
Clay is currently experiencing issues
Resolved

We’ve fully resolved the issue.

May 26 at 03:00 PM EDT

Resolved after 1h 2m

AI actions complete time are showing slower than usual.
Resolved

We’ve fully resolved the issue. If AI actions still appear stuck, please try force re-running the cells. You can also filter rows by “is queued” and bulk force re-run those rows.

May 25 at 06:00 AM EDT

Resolved after 1h 57m

Clay's enrichment actions shows stuck in the queue
Resolved

We’ve fully resolved the issue.

May 25 at 02:58 AM EDT

Resolved after 1h 21m

Web scraping errors in AI columns
Resolved

We’ve fully resolved the issue. Impacted rows will need to be re-run.

May 22 at 03:50 PM EDT

Resolved after 4h 13m

Records not populating from External Source imports
Resolved

We’ve fully resolved the issue.

May 22 at 07:11 AM EDT

Resolved after 3d