Back

Incident history

August
Issues with Audiences and Table Lookups
Resolved

We’ve fully resolved the issue.

August 13 at 02:56 PM EDT

Resolved after 3h 3m

Unexpected Behavior in Claygent Workflows Node
Resolved

We’ve fully resolved the issue and all Claygent workflow nodes should be running as expected.

August 12 at 05:26 PM EDT

Resolved after 2d

High errors and latency issue
Resolved

Earlier today we experienced elevated error rates and increased latency across a small number of workspaces on the Clay application due to a partial outage with our cloud services provider. During this degradation webhook processing was temporarily disabled for all workspaces.

This has now been resolved. Access to affected workspaces and tables has been restored and queued webhooks have processed.

We apologize for any inconvenience caused

August 10 at 03:03 AM EDT

Resolved after 5h 28m

Reports of issue affecting functions
Resolved

We've resolved an issue that was affecting function table links.

August 7 at 04:41 AM EDT

Resolved after 0m

July
Legacy Audience Ads (beta) syncs are under-exporting audience members
Resolved

We've pushed a fix. We've re-synced all recurring v2 Ad Syncs to re-trigger ad platform syncs with the fixed data. Legacy ad syncs will repair themselves on their next scheduled sync.

July 28 at 01:41 PM EDT

Resolved after 1d

Scheduled Maintenance
Scheduled for July 25 at 09:00 PM EDT - July 25 at 09:30 PM EDT
Completed

Clay is back up and running. Thank you for your patience!

July 25 at 09:00 PM EDT
AI Columns currently not running as expected
Resolved

We’ve fully resolved the issue. Thank you for your patience while we worked through it.

July 24 at 09:13 PM EDT

Resolved after 1d

app.clay.com is down
Resolved

Clay was unavailable due to an upstream infrastructure provider outage that also affected several downstream providers, including intermittent SSO login issues. This has been resolved and the app is fully operational. Please re-send webhooks and re-run impacted cells.

July 16 at 04:09 AM EDT

Resolved after 5h 35m

Low Match Rates on Ads
Resolved

We've solved this temporary issue contained to the Meta integration that should resolve for new syncs. We will continue monitoring match rates to ensure they continue recovering over time.

July 15 at 11:53 AM EDT

Resolved after 5h 33m

Enrichment delays identified
Resolved

We’ve fully resolved the issue.

July 8 at 12:05 PM EDT

Resolved after 1h 17m

Investigating: Slower AI enrichment runs
Resolved

We’ve fully resolved the issue.

July 6 at 08:27 AM EDT

Resolved after 2d

June
Incoming webhooks not properly processed
Resolved

We’ve fully resolved the issue.

June 30 at 06:18 PM EDT

Resolved after 1h 43m

Enrichment Run Failures
Resolved

We’ve fully resolved the issue.

June 9 at 12:09 PM EDT

Resolved after 3d

We are currently experiencing an issue where rows in a table aren't correctly loading
Resolved

We've fully resolved this issue.

During this period, some table views may have failed to load, existing rows may not have updated as expected, and Webhooks may have failed to deliver to their destination tables.

If you believe any data was affected, please reach out to our support team and we'll be happy to help.

June 9 at 05:16 AM EDT

Resolved after 5h 57m