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Incident history

https://status.clay.com/history?date=2025-04-01 May 2025 - Jul 2025 https://status.clay.com/history?date=2025-10-31
July
Elevated Latency in Table Loading
Resolved

We’ve fully resolved the issue.
July 29 at 06:02 AM EDT

Resolved after 13m

HG Insights source and signal failing when employee range is included
Resolved

We’ve fully resolved the issue. You can now re run the source and that should fix the issue!
July 28 at 03:45 PM EDT

Resolved after 1h 26m

Find People Search Error
Resolved

We’ve fixed the issue and will continue to monitor the situation. We appreciate your patience.

You should be able to re-run your search with the following steps:

  1. In your table, locate the Find People column.
  2. Click on the column header and select "Edit source."
  3. Confirm your Limit is set properly, and edit the input if needed. This action will re-run the entire search.
  4. Scroll down to the Run settings.
  5. Click "Run now".
July 25 at 02:14 PM EDT

Resolved after 1h 27m

Intermittent Errors in Clay App
Resolved

We’ve fully resolved the issue.
July 21 at 10:01 PM EDT

Resolved after 1d

Semrush integration performance issues
Resolved

We’ve fully resolved the issue.
July 22 at 02:37 PM EDT

Resolved after 2d

Credit balance incorrect in some workspaces
Resolved

We’ve fully resolved the issue and ensured that credit balances have been restored to their correct amounts.
July 21 at 05:01 AM EDT

Resolved after 2d

Errors on the overview tab (workbooks)
Resolved

We’ve fully resolved the issue.
July 16 at 06:28 AM EDT

Resolved after 4h 38m

Enrichments Stuck in “Queued” State
Resolved

We’ve fully resolved the issue.
July 14 at 04:31 PM EDT

Resolved after 46m

Elevated error rates with our SmartE integration
Resolved

We’ve fully resolved the issue.
July 14 at 02:54 PM EDT

Resolved after 2d

"Graph view" on tables is having issues.
Resolved

This issue has been resolved.
July 14 at 10:58 AM EDT

Resolved after 5h 55m

June
Some UI issues are blocking the creation of some signals.
Resolved

We’ve fully resolved the issue.
June 20 at 02:36 PM EDT

Resolved after 0m

Enrich Person Actions Missing Company Domain Data
Resolved

We’ve fully resolved the issue.
June 20 at 11:48 AM EDT

Resolved after 48m

BuiltWith actions with Clay credits returning errors.
Resolved

We’ve fully resolved the issue.
June 18 at 10:07 AM EDT

Resolved after 0m

Intermittent outages with Claygent
Resolved

We’ve fully resolved the issue.
June 12 at 02:46 PM EDT

Resolved after 3h 3m

Enrich person action - performance issues
Resolved

We’ve fully resolved the issue.
June 10 at 11:54 AM EDT

Resolved after 40m

app.clay.com is unavailable
Resolved

The issue has been resolved. There will be no further updates.
June 6 at 06:19 PM EDT

Resolved after 30m

"Invalid Request" Errors in 'Use AI' columns
Resolved

We’ve fully resolved the issue. Impact occurred between approximately 2:40pm ET and 3:50pm ET.
June 5 at 03:45 PM EDT

Resolved after 8m

Dropdowns in searches appear behind modals
Resolved

The issue has been resolved.
June 4 at 04:40 PM EDT

Resolved after 0m

May
Error when using "Change plan" button on "Plans & billing" page
Resolved

We’ve fully resolved the issue.
May 30 at 05:39 PM EDT

Resolved after 28m

Intermittent errors from Use AI enrichments
Resolved

We’ve fully resolved the issue.
May 28 at 01:53 PM EDT

Resolved after 20h 8m

Investigating an issue where people/company search imports are failing
Resolved

We've fully resolved the issue
May 28 at 05:10 AM EDT

Resolved after 35m

Ocean.io source table limits
Resolved

We’ve fully resolved the issue.
May 27 at 04:17 PM EDT

Resolved after 20m

"Use AI" columns created more than a year ago are failing to run
Resolved

Engineers have identified and fixed the root cause. There will be no further updates
May 24 at 04:52 PM EDT

Resolved after 20m

Elevated error rates for Use AI
Resolved

We’ve fully resolved the issue.
May 20 at 10:01 AM EDT

Resolved after 56m

Instantly Partial Outage
Resolved

We’ve fully resolved the issue.
May 19 at 01:56 PM EDT

Resolved after 4h 32m

ZeroBounce Error
Resolved

The issue causing 429 errors from ZeroBounce has been mitigated and is now resolved.
May 19 at 01:05 PM EDT

Resolved after 1h 45m

Issues with Companies, Peoples, Jobs actions
Resolved

We’ve fully resolved the issue.
May 13 at 03:09 PM EDT

Resolved after 2h 20m

Claygent performance issues leading to increased errors
Resolved

We’ve fully resolved the issue.
May 13 at 11:57 AM EDT

Resolved after 6h 34m

Latency issues from Wiza have been Resolved.
Resolved

Wiza actions are currently running as expected. The Wiza team is actively monitoring performance to ensure continued stability.
May 12 at 04:32 PM EDT

Resolved after 20h 41m