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Incident history

https://status.clay.com/history?date=2025-07-01 Aug 2025 - Oct 2025 https://status.clay.com/history?date=2026-01-31
October
Upstream provider causing issues with find email actions.
Resolved

Our upstream provider resolved the issue at about 4:30pm ET. This is the final update.
October 31 at 11:29 AM EDT

Resolved after 6h 21m

Clay app down
Resolved

This incident is resolved. app.clay.com is functioning normally and enrichments are running as expected since 4:05pm Eastern.
October 29 at 03:36 PM EDT

Resolved after 2h 3m

Claygent Column Runtime Errors
Resolved

The issue affecting Claygent columns has been resolved. All Claygent column executions should now run successfully. We appreciate your patience.
October 22 at 08:13 AM EDT

Resolved after 31m

Systems Recovering After AWS Outage
Resolved

Systems have fully recovered.

October 20 at 04:07 AM EDT

Resolved after 2d

Issues with connecting to Apollo
Resolved

We’ve fully resolved the issue.
October 16 at 08:07 AM EDT

Resolved after 2h 54m

September
Some cells stuck in queued state.
Resolved

We’ve fully resolved the issue.
September 11 at 09:29 PM EDT

Resolved after 54m

High error rate on clay.com
Resolved

We’ve fully resolved the issue.
September 7 at 07:34 PM EDT

Resolved after 1h 23m

Issues logging into Clay
Resolved

The issue has been fully resolved.
September 4 at 02:10 PM EDT

Resolved after 3d

August
Leadmagic Email Enrichment Timeouts
Resolved

We’ve fully resolved the issue.
August 21 at 01:40 PM EDT

Resolved after 1d

Issue causing row deletion in some tables when adding enrichments
Resolved

We’ve fully resolved the issue and have contacted affected customers. We were able to restore any lost data, as well as refund any credits that may have been lost.
August 19 at 05:19 AM EDT

Resolved after 1d

'Enrich Person' and some GPT actions slow to run
Resolved

We’ve fully resolved the issue.
August 11 at 01:20 PM EDT

Resolved after 23h 11m

Sharing workbook templates experiencing issues
Resolved

We’ve fully resolved the issue.
August 7 at 03:39 PM EDT

Resolved after 0m

Customers experiency latency issues with AI columns
Resolved

We’ve fully resolved the issue.
August 6 at 03:44 PM EDT

Resolved after 2d

Issue Creating Tables from Bottom “Add” Button
Resolved

We’ve fully resolved the issue.
August 5 at 08:28 PM EDT

Resolved after 1h 17m