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Incident history

https://status.clay.com/history?date=2025-10-01 Nov 2025 - Jan 2026 https://status.clay.com/history?date=2026-04-30
January
Some dropdown fields missing from enrichments
Resolved

We’ve fully resolved the issue.
You may need to refresh your browser page to ensure you see the dropdowns appearing in your enrichments!
January 14 at 06:43 PM EST

Resolved after 1h 10m

AI columns erroring with "AI processing error occurred" message
Resolved

The issue has been resolved. If you are still seeing the error with your Use AI column, re-save the column settings and try again.
January 13 at 04:20 PM EST

Resolved after 58m

December
Some Signal results may be missing from tables (e.g. from Web Intent Sig...
Resolved

Fix is verified and deployed
December 29 at 05:15 PM EST

Resolved after 48m

AI columns not returning results
Resolved

We’ve fully resolved the issue.
December 9 at 05:50 AM EST

Resolved after 8d

November
Resolved: Temporary outage impacting AI Formula Generator and AI Prompt Generator
Resolved

The issue affecting the AI Formula Generator, AI Prompt Generator and other aspects of the product has been fully resolved. Everything should be working as expected now.
November 25 at 03:10 AM EST

Resolved after 1h 27m

Sequencer displaying 400s and experiencing errors in Clay
Resolved

Following an earlier outage with an upstream provider, Clay is now running as expected.
November 18 at 08:52 AM EST

Resolved after 1h 38m

Signal results currently failing to be added to tables
Resolved

We’ve identified the issue and are currently working on a fix.
November 14 at 09:07 AM EST

Resolved after 4d

Issues with Template Selection
Resolved

We've fully resolved this issue.
November 14 at 08:28 AM EST

Resolved after 1h 47m

Errors creating and modifying sequencer campaigns
Resolved

We've fully resolved this issue.
November 13 at 03:49 PM EST

Resolved after 5h 40m

Delays in processing AI columns
Resolved

We've fully resolved this issue.
November 13 at 01:54 PM EST

Resolved after 3h 18m