We’ve fully resolved the issue and ensured that credit balances have been restored to their correct amounts.

Thanks for your patience while we work to remedy the issues caused by a bug that affected credit balances over the weekend.

In some cases, if your subscription renewed or you purchased credit top-ups over the weekend, your credits were not properly added to your account. We've fixed this issue and have added all applicable credits to your account. If you believe you're still missing credits, please reach out to support@clay.com.

In other cases, credits may not have been properly deducted from your account when taking actions in Clay. We're work to properly deduct these credits over the coming days and will post an update as soon as we have one.

We identified a bug that was introduced on Friday that caused issues with the way that that credits were disbursed and displayed in the app. We fixed this issue on Monday morning and are now working to retroactively ensure that all credit counts are accurate. We will follow up as soon as this process is complete. In the meantime feel free to reach out to support@clay.com if you have any questions.

We’ve fixed the issue and will continue to monitor the situation. We appreciate your patience.

We are currently experiencing an issue where some credit top-ups are not being automatically applied to user accounts after payment.