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Incident history

https://status.clay.com/history?date=2025-03-21 Apr 2025 - Jun 2025 https://status.clay.com/history?date=2025-09-21
June
Some UI issues are blocking the creation of some signals.
Investigating

We’re currently investigating this issue.
June 20, 2:32 PM EDT
Enrich Person Actions Missing Company Domain Data
Resolved

We’ve fully resolved the issue.
June 20, 11:09 AM EDT
BuiltWith actions with Clay credits returning errors.
Resolved

We’ve fully resolved the issue.
June 18, 9:46 AM EDT
Intermittent outages with Claygent
Resolved

We’ve fully resolved the issue.
June 12, 2:35 PM EDT
Enrich person action - performance issues
Resolved

We’ve fully resolved the issue.
June 10, 11:51 AM EDT
app.clay.com is unavailable
Resolved

The issue has been resolved. There will be no further updates.
June 06, 6:15 PM EDT
"Invalid Request" Errors in 'Use AI' columns
Resolved

We’ve fully resolved the issue. Impact occurred between approximately 2:40pm ET and 3:50pm ET.
June 05, 3:07 PM EDT
Dropdowns in searches appear behind modals
Resolved

The issue has been resolved.
June 04, 2:02 PM EDT
May
Error when using "Change plan" button on "Plans & billing" page
Resolved

We’ve fully resolved the issue.
May 30, 5:30 PM EDT
Intermittent errors from Use AI enrichments
Resolved

We’ve fully resolved the issue.
May 28, 1:47 PM EDT
Investigating an issue where people/company search imports are failing
Resolved

We've fully resolved the issue
May 28, 5:07 AM EDT
Ocean.io source table limits
Resolved

We’ve fully resolved the issue.
May 27, 4:06 PM EDT
"Use AI" columns created more than a year ago are failing to run
Resolved

Engineers have identified and fixed the root cause. There will be no further updates
May 24, 4:44 PM EDT
Elevated error rates for Use AI
Resolved

We’ve fully resolved the issue.
May 20, 9:52 AM EDT
Instantly Partial Outage
Resolved

We’ve fully resolved the issue.
May 19, 1:44 PM EDT
ZeroBounce Error
Resolved

The issue causing 429 errors from ZeroBounce has been mitigated and is now resolved.
May 19, 12:34 PM EDT
Issues with Companies, Peoples, Jobs actions
Resolved

We’ve fully resolved the issue.
May 13, 3:04 PM EDT
Claygent performance issues leading to increased errors
Resolved

We’ve fully resolved the issue.
May 13, 11:52 AM EDT
Latency issues from Wiza have been Resolved.
Resolved

Wiza actions are currently running as expected. The Wiza team is actively monitoring performance to ensure continued stability.
May 12, 4:27 PM EDT
April
Elevated latency on app.clay.com
Resolved

Engineers have pushed a fix and latency has returned to normal. There will be no further updates.
April 23, 12:32 PM EDT
elevated errors and latency on app.clay.com
Resolved

this was resolved several weeks ago but the status was not updated - updating to reflect that
April 22, 1:39 PM EDT
Setup issues with our signals wizard
Resolved

We’ve fully resolved the issue.
April 16, 11:35 AM EDT
Users experienced errors creating or editing "Use AI" fields
Resolved

Engineers identified and resolved an issue that caused errors when creating or editing "Use AI" fields between about 8:30 and 9:30 pm EDT. There will be no further updates.
April 14, 9:35 PM EDT
External URL Imports are not functioning
Resolved

We’ve fully resolved the issue.
April 10, 1:22 PM EDT
Increased latency in the app.
Resolved

We have mitigated the underlying database performance issues, and are confident this issue won't recur. This will be the final update
April 09, 12:21 PM EDT
We're experiencing increased latency.
Resolved

We’ve fully resolved the issue.
April 08, 10:07 AM EDT
Issues with Claygent Runs
Resolved

We’ve fully resolved the issue.
April 02, 11:24 AM EDT
Issues with formulas
Resolved

We’ve fully resolved the issue.
April 02, 11:04 AM EDT