Incident History

History

October 9
Issue selecting models in ChatGPT enrichment.
Resolved
October 9 2:31 PM EDT
We’ve fully resolve the issue related to ChatGPT models.
Investigating
October 9 2:06 PM EDT
We’re currently investigating an issue preventing some users from selecting a model in the ChatGPT enrichment.
October 4
Enrich person is returning undefined values
Resolved
October 7 1:38 PM EDT
We’ve fully resolve the issue.
Monitoring
October 4 3:13 PM EDT
We’ve implemented a number of changes to mitigate this issue until we're able to work with our providers for an ultimate fix. The enrich person action should return data for a large majority of people, and we'll post an update as soon as we're back up and running completely.
Identified
October 4 3:00 PM EDT
Our engineers are pushing a number of fixes to try and mitigate the issue caused by our data provider. We'll continue to keep you updated as we know more.
Investigating
October 4 1:24 PM EDT
We're continuing to investigate the issue impacting the enrich person action. We believe the issue is related to a data provider that we utilize. We'll continue to provide updates as we have them.
Investigating
October 4 1:00 PM EDT
We're currently investigating an issue where the enrich person action is returning undefined values.
September 26
Trouble loading workbooks
Resolved
October 7 1:38 PM EDT
We’ve fully resolve the issue.
Monitoring
September 26 1:29 PM EDT
We’ve fixed the issue and will continue to monitor the situation. We appreciate your patience.
Investigating
September 26 1:02 PM EDT
We’re currently investigating an issue impacting the ability to load workbooks. We'll provide updates as soon as we have them.
August 26
Issues loading Clay
Resolved
August 26 8:44 PM EDT
We’ve fully resolve the issue.
Monitoring
August 26 2:48 PM EDT
We’ve fixed the issue and will continue to monitor the situation. We appreciate your patience.
Investigating
August 26 2:45 PM EDT
We're currently investigating an issue related to loading Clay. Our engineers are looking into it.
August 16
Issues Loading Clay
Resolved
August 22 11:37 PM EDT
We’ve fully resolve the issue.
Investigating
August 22 11:36 PM EDT
We’ve fully resolve the issue.
Investigating
August 16 5:35 PM EDT
We’ve fully resolve the issue. Thank you for your patience.
Monitoring
August 16 5:23 PM EDT
We’ve fixed the issue and will continue to monitor the situation. We appreciate your patience.
Identified
August 16 5:13 PM EDT
We’ve identified the issue and are currently working on a fix.
Investigating
August 16 5:00 PM EDT
We’re currently investigating issues with Clay loading.
August 13
Plan Upgrade Issues
Resolved
August 13 11:50 AM EDT
We’ve fully resolved the issue.
Investigating
August 13 10:38 AM EDT
Our engineers are still investigating issues related to upgrading from a free to paid plan. We'll provide updates here as soon as we have them.
Investigating
August 13 9:45 AM EDT
We’re currently investigating an issue impacting some user's ability to upgrade their plan.
August 12
Performance Issues
Resolved
August 13 10:39 AM EDT
We’ve fully resolve the issue.
Monitoring
August 12 6:33 PM EDT
We've updated some backend systems and are seeing improved performance. You may still see slow performance on some of your enrichments as our system works through a backlog.We'll continue to monitor things over night and provide further updates as needed. Thank you for your patience.
Investigating
August 12 6:07 PM EDT
Our engineers are making progress on the current issue. You may experience intermittent downtime in the app as we work to upgrade and restore some backend systems.
Investigating
August 12 4:38 PM EDT
We're still investigating the cause of the degraded performance. Its possible that you'll experience delays or failures when trying to run enrichments in your tables.
Investigating
August 12 4:03 PM EDT
We're still investigating the source of the issue.
Investigating
August 12 3:23 PM EDT
We’re currently investigating degrade performance across Clay. We will provide updates as soon as we have them.
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