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Enrich Person and Signal Run degradation

September 17, 2026 at 04:05 PM EDT Ongoing for 14d

Updates

Identified

We've fixed the issue impacting Enrich Person and Job Change/Promotion signals.

We're actively working on a fix for Monitor Public Posts/Interactions sources.

September 24, 2026 at 04:40 PM EDT
Identified

A third-party data provider we rely on is experiencing a major disruption, affecting some actions in Clay. We're working on a number of updates to remedy this issue and will post updates as we have them.

Enrich Person — degraded. Runs may be stale, or in some cases, fail. We recommend utilizing a different Enrich Person provider in the meantime.
Job Changers Signal, Promotion Signal — failing. These will return an error and won't run.
Monitor Professional Posts, Monitor Interactions — failing. All runs will return an error. We're working on an alternative action backed by a different provider.

You are not charged for failed or errored runs.

September 21, 2026 at 11:40 PM EDT
Identified

We've identified an issue causing Enrich Person and Signal runs to slow down, and in some cases timeout, due to increased rate limiting from one of our data providers. As a workaround, we recommend running Enrich Person through another provider in the meantime. We're actively working on a fix and will continue to post updates here.

September 21, 2026 at 05:23 PM EDT
Identified

We've identified an issue causing Enrich Person and Signal runs to slow down, and in some cases timeout, due to increased rate limiting from one of our data providers. As a workaround, we recommend running Enrich Person through another provider in the meantime. We're actively working on a fix and will continue to post updates here.

September 21, 2026 at 05:21 PM EDT
Resolved

Our team has applied mitigations to decrease delays on Enrich Persons. Please re-run errored cells if you are still experiencing rate limit issues and reach out to Support with any outstanding questions. We are continuing to improve the speed of this enrichment.

September 18, 2026 at 02:21 PM EDT
Identified

We're currently experiencing delays and increased error rates on Enrich Person due to an upstream data provider reducing their rate limits. Our team has applied mitigations to reduce impact and is actively monitoring the situation. We'll share updates as they become available.

September 17, 2026 at 04:05 PM EDT