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Ad syncs and API/CLI batch runs failing

September 23, 2026 at 08:47 AM EDT Resolved after 11h 18m

Updates

Resolved

The issue has been fully resolved.

September 23, 2026 at 08:05 PM EDT
Monitoring

Earlier today our team identified an issue causing failures and errors to the following Clay functionality:
Account Agents
New Account Onboarding
Campaigns
Ad Syncs
Batch and workflow runs started through the Clay API or CLI

At this time we’ve fixed the issue and will continue to monitor the situation.

We continue to advise not to reattempt any failed/stuck processes. We appreciate your patience

September 23, 2026 at 09:26 AM EDT
Identified

Our team has identified an issue causing the following behaviours.

Ad syncs not completing
Batch and workflow runs started through the Clay API or CLI failing
Some batches started through the CLI can't be cancelled.

At this time our team is investigating a resolution and advises not to reattempt any failed/stuck processes.

September 23, 2026 at 08:47 AM EDT