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Customers experiency latency issues with AI columns

August 6, 2025 at 03:44 PM EDT Resolved after 2d

Updates

Resolved

We’ve fully resolved the issue.

August 8, 2025 at 09:35 PM EDT
Monitoring

We’ve deployed a fix for the issue and will continue to monitor the situation. We appreciate your patience.

August 8, 2025 at 06:06 PM EDT
Identified

We’ve identified the root cause and are working on deploying a fix.

August 8, 2025 at 02:27 PM EDT
Monitoring

We're still working on identifying the root cause. In the meantime, expect the 'Use-AI' enrichment to run slowly and no need to rerun the columns.

August 8, 2025 at 12:10 PM EDT
Monitoring

We are currently monitoring this issue for further reports, please contact support if you are still experiencing slow column runs with AI models.

August 7, 2025 at 10:34 AM EDT
Investigating

We're currently investigating an issue that may result in some Claygent columns taking a long time to finish when using private API keys.

August 7, 2025 at 09:35 AM EDT
Investigating

We’re currently investigating this issue.

August 6, 2025 at 03:44 PM EDT