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Increased latency in the app.

April 9, 2025 at 01:02 PM EDT Resolved after 5d

Updates

Resolved

We have mitigated the underlying database performance issues, and are confident this issue won't recur. This will be the final update

April 14, 2025 at 01:00 PM EDT
Identified

Our engineers are continuing to investigate various infrastructure issues causing slowness in the app and with some column runs. We appreciate your patience!

April 11, 2025 at 02:38 PM EDT
Identified

You may still experience slow load times and latency on app.clay.com. We’re working through a number of infrastructure changes to increase stability and will provide updates as we have them.

April 11, 2025 at 09:19 AM EDT
Monitoring

We took maintenance action that resulted in increased errors accessing app.clay.com for about 5 minutes. The site is recovering and we're monitoring the status.

April 11, 2025 at 04:57 AM EDT
Investigating

We are investigating a recurrence of this issue, resulting in slow response times and errors accessing app.clay.com

April 11, 2025 at 03:39 AM EDT
Identified

We’ve identified the issue and are currently working on a fix. We've taken some steps to mitigate the issue while we get to a root cause, but you may still experience increased load times while navigating Clay. We appreciate your patience!

April 10, 2025 at 08:38 AM EDT
Investigating

We're experiencing increased latency in the app which may lead to slow load times and degraded performance. We're investigating the issue and will provide updates as soon as we know more.

April 9, 2025 at 01:02 PM EDT