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Legacy Audience Ads (beta) syncs are under-exporting audience members

July 28, 2026 at 01:41 PM EDT Resolved after 1d

Updates

Resolved

We've pushed a fix. We've re-synced all recurring v2 Ad Syncs to re-trigger ad platform syncs with the fixed data. Legacy ad syncs will repair themselves on their next scheduled sync.

July 29, 2026 at 02:11 PM EDT
Identified

We're investigating an issue where Legacy Audience Ad syncs (beta) since Friday 7/24 with a NOT filter on the segment are under-exporting rows. We've identified the root cause and are working on deploying a fix.

July 28, 2026 at 05:05 PM EDT
Monitoring

Forward fix has been deployed and verified. Larry is still scoping impact from bad syncs over the weekend. We may need to rerun syncs across the board

July 28, 2026 at 05:04 PM EDT
Identified

We're investigating an issue where Legacy Audience Ad syncs (beta) since Friday 7/24 with a NOT filter on the segment are under-exporting rows. We've identified the root cause and are working on deploying a fix.

July 28, 2026 at 01:41 PM EDT