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Incident history

October

No incidents reported

September
Account Agent Runs in Audiences Failed
Resolved

Users might see an error for some Account Agent in Audiences runs. We’ve fully resolved the issue and you were not charged credits for errored runs.

Please rerun the Account Agent to get results (scheduled Account Agents will have results on the next scheduled run).

You can see all your Account Agents and last run status is Audiences > Companies > Data Hub.

September 30 at 03:13 PM EDT

Resolved after 20h 52m

Scheduled Maintenance - Done
Scheduled for September 24 at 08:00 PM EDT - September 24 at 10:00 PM EDT
Completed

Maintenance has completed. Actions should now be running normally.

September 24 at 08:00 PM EDT
Ad syncs and API/CLI batch runs failing
Resolved

The issue has been fully resolved.

September 23 at 08:47 AM EDT

Resolved after 11h 18m

Enrich Person and Signal Run degradation
Resolved

We’ve fully resolved the issue.

September 17 at 04:05 PM EDT

Resolved after 14d

Enrichment Action Errors
Resolved

We’ve fully resolved the issue.

September 15 at 03:46 PM EDT

Resolved after 6h 54m

Enrich Person is not returning correct data in some cases
Resolved

We’ve fully resolved the issue.

September 9 at 04:54 PM EDT

Resolved after 2d

August
Issues with Audiences and Table Lookups
Resolved

We’ve fully resolved the issue.

August 13 at 02:56 PM EDT

Resolved after 3h 3m

Unexpected Behavior in Claygent Workflows Node
Resolved

We’ve fully resolved the issue and all Claygent workflow nodes should be running as expected.

August 12 at 05:26 PM EDT

Resolved after 2d

High errors and latency issue
Resolved

Earlier today we experienced elevated error rates and increased latency across a small number of workspaces on the Clay application due to a partial outage with our cloud services provider. During this degradation webhook processing was temporarily disabled for all workspaces.

This has now been resolved. Access to affected workspaces and tables has been restored and queued webhooks have processed.

We apologize for any inconvenience caused

August 10 at 03:03 AM EDT

Resolved after 5h 28m

Reports of issue affecting functions
Resolved

We've resolved an issue that was affecting function table links.

August 7 at 04:41 AM EDT

Resolved after 0m